Executive Summary
As a CIO, the decision to self-manage or to rely on a third party to
manage and maintain your IT infrastructure has always been an important
decision across industry. Being a head of IT infrastructure, your
options are far from many. Your aim is to select a model that brings in
maximum IT support, has a compelling ROI and is in line with business
requirements.
The purpose of this webpage is to introduce
our organization and it's services, give a brief on what you can expect
from a managed services provider and present our technology advantage,
our mode of engagement and the service offerings.
Mahyar Okhovatian
Managed Services
By Compu Sys
Our Introduction
Managed Services by
Compu Sys is a leading managed service provider of network, applications
and services with expertise in voice, data, wireless, video, and Voice
over IP (VoIP). We assess, design, build, deploy, and manage networks.
Our network support capabilities range from simple IT moves, to Call
Center application management to remote network performance management.
All these capabilities assure that your networks operate at optimal
performance with maximum cost-efficiency.
Today, IT
managers at companies, both large and small, are increasingly
overwhelmed trying to implement and maintain a complex environment of
voice and data networks that must support multiple applications often
spread over multiple locations in the U.S. and even abroad. Many IT
environments are multi-vendor, multi-protocol, and multi-provider.
Managing multiple service agreements and pricing plans can be
cumbersome. To add to this complexity, user volumes and traffic
are increasing as new applications emerge and deploy.
Maintaining the level of expertise and tools in-house to meet the
challenge of maintaining the IT infrastructure adds costs and defocuses
valuable resources that could be directed at a company's core business,
particularly in small and growing businesses.
Managed
Services by Compu Sys helps you control the largest single cost of
business technology - the hidden costs of lost time and productivity due
to technical problems. You get all the benefits of having a fully
staffed IT department at hand for a tiny fraction to physically hire and
in-house them. Further, we are at your service 24x7x365. You have just
one number to call, no matter what the problem is.
You
have a choice to select from our diversified packages that help control
costs while still providing solutions to the network and computer
problems that plague you most often. Our services are proactive; we
anticipate and correct many problems before they occur. We remotely
monitor 5000+ aspects of every system's performance, round the clock,
including security issues.
We provide world class
services backed by the security and knowledge of a pool of technical
experts. Your business will receive computer, network and IT
infrastructure care from a team of technology management professionals -
all for a flat, predictable monthly fee.
Our clients
range from small businesses and non-profit agencies to large companies
including government offices. Give us a call today and see how we can
help your organization simplify IT management and liberate you to focus
on your core business.
Setting
Expectations
Recent technological
innovations have driven companies of all sizes to outsource their IT
infrastructure in order to focus on their core business. Small and
medium businesses (SMB) are interested in outsourcing because of the
inherent complexity of technology. Large enterprises choose outsourcing
as a cost-reduction effort and to focus on strategic IT issues. This
outsourcing trend has enabled service providers to offer
enterprise-class services to their customers - thus relieving them of
the financial and resource burdens associated with full-time IT
infrastructure management.
The major challenge today is
to identify an IT Service Partner providing you value-conscious service
efficiently. You need an IT Service Partner that has full-services
portfolio and sets out clear Service Level Agreement (SLA) and has
technology advantage over others - organizations using state of the art
technology to serve your needs and derive dual benefits. You expect the
IT Service Partner to be staffed with high skilled manpower and have the
muscle power to train and retain such staff over long time frames.
A Managed Service Provider that operates with industry best practices and
has tight process layer compiling industry standards would be preferred
over others.
Further, you would expect your MPS to offer
a pay-as-you-go model with no capital outlay; Caters to your quick start
requirements and adheres to SLA based service delivery. You want to do
away with the purchase of expensive framework tools and go through the
subsequent headache of installation and integration of these tools into
your infrastructure. Ultimately you would like to trust your money on
someone who offers a managed service that complies with your enterprise
security policy as able to share services data with you transparently.
And here we are, Managed Services by Compu Sys, fulfilling all your
expectations.
Our Technology Advantage
We use SAAZ - a technology framework, specially built for managed
service providers from Zenith Infotech Ltd. SAAZ combines a remote
management platform and a managed security services infrastructure. This
infrastructure enables us to provide you complete IT infrastructure
management services including security solutions to end-users -
securely, proactively and in a cost effective manor. The platform
architecture enables us to deliver services on Industry best practices
and aggregates data into a web portal - your data related to assets,
change management, alerts, trends, security, spam, reports on chats,
browsing, etc.
We manage remote networks securely across
the Internet or any public IP network without the need for setting up a
VPN or opening ports of the firewall. Our advance technology works
transparently across NAT and cuts down the implementation complexities
and time. Furthermore, it uses the SSH2 protocol in an outbound mode
from inside the firewall, making it highly secured. Additional use of
Certificates provides an extra-layer of protection over and above the
encryption and security provided by SSH2.
Moreover, we
offer a complete Life Cycle Management for IT assets like management and
monitoring of desktops, servers, networks and applications. Our hosted
security platform brings you unmatched combination of e-mail, web and IM
protection without you having to install or purchase any new hardware or
software, however protecting your network against viruses, spam, spyware,
and inappropriate web usage. It also obviates the need to purchase point
products and piece them together to have a solution to address the full
services market at the same time bring in the necessary standards to our
services.
Your biggest benefit would be to expect service
levels equivalent to rolling out a Top-Class Enterprise Management
System within your organization without having to pay for the high
capitol outlay. Get a quick start without waiting for long
implementation and training timelines. Work with industry best practice
and processes without having to learn them. We believe you should focus
on your core business, reduce cost, increase profitability, gain
expertise and win new customers. After all you need to get a leap
advantage over others by using a technology currently used by the likes
of Sony, LG, and Carnegie Mellon University who use it to manage their
IT infrastructure in many parts of the World.